Should You Shutter Your Organization?

I spoke with an individual who spent decades doing innovative work in the nonprofit sector. They shared three stories – each about an organization that closed its doors. Each experience brought new insights. They noted that sometimes the lessons were tough, but all shed light on how boards and staff interact, who really holds power, and what it means to end things well. How an Organization Is Closed Provides Insight into Power As told by a nonprofit leader somewhere in the US. I’ve had an unusual career in that I’ve been part of three nonprofits that have closed down –… Read more

Give a Board Seat for a Volunteer?

In this post, I share a story from a frustrated board chair. One board member consistently “ghosts” the organization. He does not show up. He does not respond to communications. The chair discovered that the CEO is working with this unreliable board member as a volunteer advisor for some programmatic work, and the CEO does not want to risk that relationship. Two questions arise: How do you create a board culture of engagement and commitment?  And should an organization save a board seat for someone who volunteers on the programmatic side but is not really interested in board responsibilities? Fix… Read more

Be Clear About Roles, But Ask Questions and Respond Respectfully

In this post, an experienced board member and ED reflects on a situation he encountered on his very first board as a young man. Back then, he admired the way a strong ED drew a firm line between board responsibilities and management responsibilities. That clarity made an impression. But with the benefit of experience—and a little wisdom that comes with age—he now recognizes the value of a gentler approach, both in the way board members ask questions and in the way a nonprofit leader responds. Making Demands Evokes Defensive Responses As told by a Board Member and ED somewhere in… Read more

Sometimes You Have to Do Something Unpopular – Because It Is the Right Thing to Do 

A reader asked if he could share a story that was about his Homeowner’s Association. “It is not a nonprofit like most of the stories you share,” he told me. “But my story has a universal message – about doing something hard because it is the right thing to do.” I agree. So, I will share his story here. A Great Candidate, with a Catch As told by an HOA President somewhere in the US I was president of our HOA—Homeowners’ Association—and board elections were coming up. We had some financial challenges ahead, and I knew we needed someone with… Read more

Boards Need to Center the Mission

I spoke to a board member of a large organization that hosted a big event every few years. The event was cancelled during COVID. Board members had given extra restricted donations because of the event. When asked if they wanted the money back, the board member remembered why she joined the board in the first place. She and her fellow board members centered on the mission. As told by a board member somewhere in the USA. The Event That Never Happened I serve on the Foundation Board for a large national organization. This is the fundraising board—not the governing board—so… Read more